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When should I expect my item?

We only ship on Monday-Thursday. Each item is packed and shipped according to the individual product. Please read shipping policy before purchasing.


What if I want to return a item?

Please read return policy under the Policy Tab


What if Kaotic Boutique sent me the wrong item?

Our Company will gladly send out the correct item as soon as we receive the returned item. We try to complete this process as soon as possible. ( Read More under Policy Tab)


What if my order is past shipping days?

If your order is past processing period, please call 1-833-kaoitic1 or email for faster response. Our company will update you on your order. We will provide you with a few options. Option 1: Our Company will ask for an extension, until your item arrives Option 2: Our Company can replace your out stock item with a different item of your choice.


Can I get a Refund?

Unfortunately we don't give "ANY" Refunds on items. Store Credit only. 


Why No Refund?

Kaotic Boutique already processed the order. 


What if I go thru Paypal for a Refund?

Our Company will forward over the policy and procedure. So please Read before purchase.

Cancellations, Returns or Exchanges

-Not happy?


Please check the return and exchange policy of Kaotic Von.

Trademarks/Product Resale:

Trademarks, logos, service marks, and trade names (collectively the “trademarks”) displayed in the Kaotic Von community are registered and unregistered trademarks of ours and may not be used in connection with products/or service that are not related to, associated with, or sponsored by the right holder. Products included in the box are not for resale.

Risk of Loss:

-A third party carrier will ship any merchandise you purchase from our site. Risk of loss for such merchandise will pass to you upon our delivery to the carrier.

How does shipping work?

-We are currently shipping to the US and international. Kaotic Von boxes are shipped via USPS postal service, within 3-7 business days. Once the box has left our facility you should be receiving it within 3-5 business days for US, and 7-14 business days internationally. International shipping may incur custom fees please check with customs before your order.

Replacement of Property

-If products are damaged please send pictures to within 5 days of receiving your box. We always do our best to offer a replacement for your damaged and or missing items. 

What if my package was sent to the wrong address?

We ship to the address you provide. Once Kaotic company ships out your package, you will need to handle the issue with USPS. To avoid this issue, please double check your address. Please remember that you will be submitting your address twice, once with site and also with Paypal. The address you submit is the address your item(s) will be shipped to. Please double check, add your apartment number!

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